Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
We accept returns within 30 days of purchase. To start a return, visit our Returns page and follow the steps. If anything’s unclear, just reach out—we’re happy to help.
How do I track my order?
Once your order ships, we’ll send a tracking number to your email. To track it, head to our website, click “Track My Order,” enter your number, and you’ll see where your salty package is and when it’ll arrive. Didn’t get an email? Check your spam folder or contact us—we’ll help right away.
Can I cancel or modify my order?
Yes—within 24 hours of placing it. After that, it’s likely being packed and shipped. Contact us ASAP if you need changes. We move fast, so the sooner you reach out, the better!
Do you have a physical store?
Not yet—but maybe someday! For now, we’re 100% online to keep things simple and accessible. You still get free shipping and free returns, so shopping with us is risk-free (and pants-optional).
2. Product Questions
What size should I order?
Each product page includes a detailed size chart. Check it out before purchasing to find your perfect fit.
What is the material of this product?
Materials are listed under the “Details” section on each product page. Still unsure? Drop us a message and we’ll give you the lowdown.
How do I care for this product?
Care instructions are included on each product page in the “Details” section. Follow them to keep your item in top shape for the long haul.
Can I see this product in other colors?
If we offer multiple colors, they’ll be shown on the product page. Don’t see the one you want? Contact us—we might have something coming soon.
Is there a warranty on Balinyala products?
Yes! All Balinyala products include a 1-year limited warranty from the date of purchase. Peace of mind comes standard.
What does the warranty cover?
The warranty covers manufacturing defects, malfunctioning parts, and performance issues not caused by misuse or wear and tear.
What’s not covered under the warranty?
Damage from accidents, water exposure beyond intended use, misuse, and normal wear (like used electrodes or accessories) aren’t covered.
How do I claim the warranty?
Contact our support team with your order number, a short description of the issue, and photos if possible—we’ll take it from there and get things sorted quickly.
3. Payment Questions
Do you offer installment payment options?
Not right now, but it’s something we’re actively working on. Sign up for our email list to be the first to know when we launch flexible payment options.
Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment details. Your info is safe, secure, and never stored without your permission.
4. Shipping Questions
How long does shipping take?
Shipping typically takes 8 to 15 business days worldwide. We ship from the USA and provide a tracking number as soon as your order hits the road, so you’ll never be in the dark.
Do you ship to P.O. boxes?
Yes, we ship to P.O. boxes. Please make sure to provide your complete and accurate shipping address to avoid any delays in delivery.
5. Contact Questions
How can I contact customer service?
Email us anytime at info@balinyala.com. Our friendly support team is ready to help with anything you need.
What are your business hours?
We’re available Monday through Friday, 9:00am to 5:00pm EST. Drop us a line and we’ll get back to you as soon as possible during those hours.
How can I provide feedback?
We love feedback—good, bad, or salty. Use our contact page or email us at info@balinyala.com to share your thoughts. We actually read them!
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